All Tineco machines have a 2-year warranty against original defects in material and workmanship when used for private household purposes in accordance with the Tineco Instruction Manual. To get started with a warranty, please follow the following steps:
1. Contact Tineco Customer Support by emailing firstname.lastname@example.org and provide the your name, email, shipping address, proof of purchase, and the details of your warranty issue.
2. Customer Service will issue out a return label for the part that needs to be replaced.
3. You can print the label out and send the part back at your convenience.
4. Once received, a replacement will be sent out at that time.