Tineco Vacuum Parts Only for Customer Service

A little unusual process to purchase a broken part-but they were patient and helpful.

When the button on the wand of my Tineco Stick vacuum cleaner broke, I called customer support at Tineco. The call was promptly answered (by a human) and the representative identified the issue and sent me a link for a replacement part.

After receiving the part, I asked for help with its installation and the agent sent a helpful installation video. I then was able to install the button in seconds.

I am an impressed with the helpful information, prompt replies, and friendliness of everyone at Tineco with whom I communicated.

In short, I would purchase Tineco products again and I highly recommend Tineco to others.

I love my Tineco’s! I have purchased several (even for friends). I am however frustrated that you make a product but you cannot purchase the necessary filters and rollers without going through a big hassle. If you make a product you should have these readily available for purchase. However I think everyone should have a Tineco! Excellent customer service! I will be a customer for life!!!

After receiving a replacement for the dust bin on my Pure ONE S11 from another company and finding that it was the wrong part, I contacted Tineco Parts and explained to them what I needed. Within a week I received the correct part and my vacuum works like new again.

The replacement roller brush I ordered was not in stock at the time I placed the order, however Tineco was able to track one down and offered me a nicely discounted price. It took a while for my order to arrive but I was well informed as to the status of my order. Very pleased!

I was originally quoted $10 for a replacement part. That's the cost shown on the page that I completed the purchase.

Only after not receiving the part, and no emails, I called and was told it was +$10.more.

I paid that and got the part.