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FAQs

  • What’s the warranty policy of spare parts

All Tineco spare parts purchased from Tineco website have a 1-year warranty on electric components against original defects in material and workmanship since purchase date, when used for private household purposes in accordance with the Tineco Instruction Manual.

  • How to claim warranty for spare parts?

Please note all Tineco spare parts purchased from Tineco website have a 1-year warranty on electric components against original defects in material and workmanship since purchase date when used for private household purposes in accordance with the Tineco Instruction Manual. Please contact our customer support and provide purchase proof when claim the warranty.

  • Where to buy the spare parts?

You could purchase spare parts on Amazon or Tineco website.

  • Where to buy the main motor if my unit failed?

Please contact our customer support for further assistance.

  • What’s the universality of batteries, power brush and the cleaning tools?

You could purchase batteries according to your models and accessories that are compatible. For the electric components, like brushes, we suggest you refer to listing information and please feel free to contact our customer support if you have any questions.

  • How to maintain the pre-filter?

We suggest clean filters after each use. To maintain high performance, wash and dry the pre-filter monthly, as well as replacing it every 6 months.

  • What’s part should be purchased if the suction getting low?

We highly suggest you clean the components thoroughly, especially the filters. Cleaning status will affect the performance of your machine. We suggest clean filters after each use. To maintain high performance, wash and dry the pre-filter monthly, as well as replacing it every 6 months. Wash and dry the HEPA filter every 3 months, and replace it every 12 months.

  • What’s part need to purchase if the battery blinking?

We highly suggest you refer to troubleshooting steps to identify defective parts and please feel free to contact our customer service if you have any questions. Please note cleaning status of your filters will affect the performance of your machine. We suggest clean filters after each use. To maintain high performance, wash and dry the pre-filter monthly, and also replace it every 6 months. Wash and dry the HEPA filter every 3 months, and replace it every 12 months.