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This Policy explains:

  • What are cookies?
  • Types of information collected and reasons for collection
  • Types of cookies we use
  • Duration of storage of cookies on your device
  • Cookie management
  • Consequences of deactivation of all cookies
  • Changes to the Cookies Policy
  • Contact us

 

What are cookies?

Cookies are text files that are downloaded to your computer or mobile device when you visit a website and store certain information about Site usage. They are useful because they allow websites to recognise a user's device. They are then returned to the original website on each subsequent visit or to any other website that recognises them. For more information on cookies, go to www.allaboutcookies.org.

 

The term "cookie" is used in this Policy in the broad sense to include all similar techniques and technology, including web beacons and log files. For more information on these additional tools, see our glossary below.

 

Types of information collected and reasons for collection

Cookies help us to better understand your use of our Site and, as a result, allow us, among other things, to offer our web visitors a more personalised and consistent experience. Here are examples of the types of information that we collect through cookies:

  • Things you create or provide to us

 

When you create an Account on our Site, you provide us with personal information that includes your name and a password. You can also choose to add a phone number or payment information to your account. Even if you aren’t signed in to an Account on our Site, you might choose to provide us with information — like an email address to receive updates about our services.

We also collect the content you create, upload, or receive from others when using our services. This includes things like email you write and receive, photos and videos you save, docs and spreadsheets you create, and comments you make on our Site.

 

  • Information we collect as you use our services

 

Your apps, browsers & devices

We collect information about the apps, browsers, and devices you use to access our services, which helps us provide features like automatic product updates and dimming your screen if your battery runs low.

 

The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.

 

Your activity

We collect information about your activity in our services, which we use to do things like recommend something you might like. The activity information we collect may include:

Terms you search for

Videos you watch

Views and interactions with content and ads

Voice and audio information when you use audio features

Purchase activity

People with whom you communicate or share content

Activity on third-party sites and apps that use our services

If you use our services to make and receive calls or send and receive messages, we may collect telephony log information like your phone number, calling-party number, receiving-party number, forwarding numbers, time and date of calls and messages, duration of calls, routing information, and types of calls.

 

Your location information

We collect information about your location when you use our services, which helps us offer features like driving directions for your weekend getaway or showtimes for movies playing near you.

Your location can be determined with varying degrees of accuracy by:

GPS

IP address

Sensor data from your device

Information about things near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices

 

In some circumstances, we also collect information about you from publicly accessible sources. For example, if your name appears in your local newspaper, our Search engine may index that article and display it to other people if they search for your name. We may also collect information about you from trusted partners, including marketing partners who provide us with information about potential customers of our business services, and security partners who provide us with information to protect against abuse. We also receive information from advertisers to provide advertising and research services on their behalf.

 

We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.

Note that we do not collect your name or email address through cookies.

 

In addition, cookies allow us to do the following:

Customize your visit: We may use information collected during your visit to facilitate your next visit to our Site;

Customize the advertising and marketing messages that appear on the Site, whether ours or those of third parties. This involves, for example, identifying the features of our Site that interest you, recommending accessories for your Tineco products or displaying helpful information. Our goal is to fulfil your wishes as quickly and easily as possible;

Analyze customer trends: We compile information on our Site visits and analyse them as a whole in aggregated form. This type of study aims to identify trends among many visitors to our Site, rather than analyses the information of a particular visitor.

Type of cookies we use

We use first party and third party cookies for several reasons. Some cookies are necessary for technical reasons for our Site to operate and/or provide basic functionality to you, and we refer to these as “essential” cookies. Other cookies enable us to track and target the interests of our users and to enhance the experience on our Site. Third parties also serve cookies through our Site for advertising, analytics and other purposes. The specific types of first and third party cookies served through our Site and the purposes they perform are described in more detail below.

 

First party cookies

 

These cookies are created by Tineco. They are, for the most part, used to allow you to browse our Site and use its features. They may also assist in analytics activities.

 

Third party cookies

 

In addition to our proprietary cookies, some third party and affiliated companies may place cookies on your computer, access them and associate web beacons with them. These cookies enable third party features or functionalities to be provided on or through the Site. The parties that set these third party cookies can recognize your device both when it visits our Site and also when it visits certain other websites.

 

The types of first and third party cookies we use on the Site are:

Preferences

These cookies allow our websites to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are in. For instance, by remembering your region, a website may be able to provide you with local weather reports or traffic news. These cookies can also assist you in changing text size, font, and other parts of web pages that you can personalize.

Loss of the information stored in a preference cookie may make the website experience less functional but should not prevent it from working.

Most users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to our sites. The NID cookie contains a unique ID we uses to remember your preferences and other information, such as your preferred language (e.g. English), and how many search results you wish to have shown per page (e.g. 10 or 20).

Security

We use security cookies to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized parties.

For example, we use cookies which contain digitally signed and encrypted records of a user’s account ID and most recent sign-in time. The combination of these two cookies allows us to block many types of attack, such as attempts to steal the content of forms that you complete on web pages.

Processes

Process cookies help make the website work and deliver services that the website visitor expects, like navigating around web pages or accessing secure areas of the website. Without these cookies, the website cannot function properly.

Advertising

We use cookies to make advertising more engaging to users and more valuable to publishers and advertisers. Some common applications of cookies are to select advertising based on what’s relevant to a user; to improve reporting on campaign performance; and to avoid showing ads the user has already seen.

Sometimes advertising cookies may be set on the domain of the site you’re visiting. In the case of advertising we serve across the web, cookies may be set on the domain of the site you’re visiting. Unlike cookies that are set on our Site’s own domains, these cookies can’t be read by us when you’re on a site other than the one on which they were set. They serve purposes such as measuring interactions with the ads on that domain and preventing the same ads from being shown to you too many times.

We also use conversion cookies, whose main purpose is to help advertisers determine how many times people who click on their ads end up taking an action on their site (e.g., making a purchase). These cookies allow our Site and the advertiser to determine that you clicked the ad and later visited the advertiser’s site. Conversion cookies are not used by our Site for personalized ad targeting and persist for a limited time only. Some of our other cookies may be used to measure conversion events as well.

We also use cookies to link your activity across devices if you’ve previously signed in to your Account on another device. We do this to coordinate the ads you see across devices and measure conversion events.

Session State

Websites often collect information about how users interact with a website. This may include the pages users visit most often and whether users get error messages from certain pages. We use these so-called ‘session state cookies’ to help us improve our services, in order to improve our users’ browsing experience. Blocking or deleting these cookies will not render the website unusable.

These cookies may also be used to anonymously measure the effectiveness of PPC (pay per click) and affiliate advertising.

Analytics

Our analytics tool helps our Site to understand how their visitors engage with their properties. It may use a set of cookies to collect information and report site usage statistics without personally identifying individual visitors to our Site.

 

To refuse these various types of cookies, please follow the instructions below under the section “Cookie management”.

 

Duration of storage of cookies on your device

The duration of storage of cookies on your device may vary, depending on the category to which they belong: temporary or permanent.

 

Temporary cookies

 

We use temporary cookies on all of our secure pages to assign and register a session ID. You can browse our entire Site without interruption. This identifier is also used for internal reporting purposes. It does not allow us to identify you by name and this type of cookie does not leave any information recoverable on your hard drive. Most of our proprietary cookies fall into this category and expire when you close your Internet browser.

 

Permanent cookies

 

Our proprietary analysis cookies and third party cookies are permanent cookies. They allow us to understand visitors’ browsing behavior over a longer period of time or to provide you with additional features related to your Site customization requests and the content that you have saved or stored. They can stay on your computer for 24 hours, a week or several years, depending on their function. This means that these cookies survive after your browser is closed and can be used by our Site to recognize your computer when you reopen your browser later.

 

Cookie management

You can decide whether to accept or reject cookies. If you want to refuse cookies, please follow the instructions below:

  • All cookies

You can exercise your preference to receive all types of cookies by managing cookies from your web browser. As the means by which to activate or deactivate cookies varies from one web browser to another, you should visit your web browser’s help menu for more information on cookie preferences. You can also configure your browser at any time to be notified of the receipt of a cookie, so that you can decide whether you want to accept it or not. Cookies do not under any circumstances read the data from your hard drive and you can delete them from your computer at any time. At the moment, it is technically impossible for you to synchronize your settings between your browsers and your devices (your computer or your smartphone). You must set them on each browser/device that you currently use and each time you use a new browser or device. Please note that if you choose to disable or deactivate cookies, this will apply to all cookies and have the consequences on Site functionality discussed in the section immediately below. 

  • Analytics cookies:

To disable analytics cookies managed by our third party analytics partners, either use the browser disablement mechanisms discussed immediately above, or use the analytics opt out mechanisms maintained by our analytics providers:

Google Analytics opt out browser add on

Facebook pixel

 

  • Online advertising cookies:

If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s consumer opt out link, the Digital Advertising Alliance’s consumer opt out link or Your Online Choices to opt out of receiving tailored advertising from companies that participate in those programmes. You can also exercise choice with respect to advertising tracking cookies specifically placed on our Site. You can also opt out of specific ad networks with which we partner by visiting the following links:

Google Ads settings

If you know the type/version of your browser, please click on the correspondent link below to access the cookies managing page.

  • Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
  • Google Chrome: https://support.google.com/accounts/answer/61416?hl=it
  • Mozilla Firefox: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
  • Safari: http://www.apple.com/legal/privacy/

For further information please visit www.youronlinechoices.eu.

Consequences of deactivation of all cookies

If you choose to deactivate cookies, you may continue to use certain parts of our Site. However, some useful features may not work any more, depending on which cookies you deactivate. For example, you will not be able to use online chat to ask technical questions or make purchases, and the Site and its content may not be as relevant to your preferences. You will not be able to search for resellers through our tool or share pages with your social network.

Please note that if you have disabled one or more cookies, we may continue to use the information that was collected by such cookies before they were deactivated. However, we will cease to collect any information via the opted out cookie once a cookie has been deactivated.

 

Changes to the Cookies Policy

This Policy may be revised occasionally. Any changes made will be reflected on this Site. Please revisit this Cookies Policy regularly to stay informed about our use of cookies. If you have any questions, please contact us as explained below.

 

Contact us

If you have questions about the use of cookies on our Site, do not hesitate to contact us by email at: support@tineco.com. You will also find more general information about the types of information we collect about you and how you may exercise your data privacy rights in our Privacy Policy.